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FAQs


:: Should I alert someone if I have a medical condition?

Please indicate in our health questionnaire or advise the reception or spa manager if you have any serious medical conditions or if you are pregnant prior to the first treatment. This will enable us to direct you to the best treatments to suit your needs. It is strongly advised that you consult your doctor before arriving. The spa may have to refuse treatments to persons who are contraindicated for spa treatments.

 


 

:: What if I need to cancel a Spa treatment?

If you do not wish to have a treatment that is already booked please advice reception. We require 3 hours notice for cancellation of Ala Carte Treatments & 6 hours notice for spa packages.50% fee will be charged if you fail to give the required notice.

 



:: May I bring my valuables?

We request that no jewelry be worn or valuables brought to the spa, please leave any valuables in the safe in your room.

 


 

:: Should I do anything specific before or after a treatment?

Please shower before each treatment and check-in at least 10 minutes prior to your treatment. Male guests are advised to shave 3 hours prior to a facial. If you will be sunbathing after your treatment we advise you to shower off any oils remaining from the treatment. If you are sun burnt we may suggest that certain treatments be avoided, as they may be uncomfortable. Alcohol consumption before any spa treatment is not advised.

 


 

:: Is there anything I should avoid doing at the spa?

Smoking and the use of cellular phones is prohibited in the spa. If you are more than 10 minutes late for an appointment, we cannot guarantee your treatment.

 


 

:: What is the minimum age of treatment?

The minimum age for treatments is 16 years old.



 

:: What should I bring with me?

If you wish you may bring along your robe and bathing suit. We recommend you to dress comfortably.