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Below are a list of our policies. We ask for your kind assistance to adhere to them. We reserve the right to refuse service to guests who are abusive and do not comply with our policies, terms and conditions.

 

Alcohol Policy
In up keeping with our wellness concept the resort has a no alcohol policy on its premises.

 

No Child Policy
Absolute Sanctuary is not recommended for children and therefore does not accept children below the age of 12.

 

Age Requirement Policy
Minimum age requirement for Detox programs/treatments: 18
Minimum age requirement for Yoga classes: 13
Minimum age requirement for Spa programs/treatments: 16

 

Program Requirements Policy

The resort is unable to accept people who suffer from any chronic diseases/conditions or who are pregnant for its Detox programs. Please let us know if you fall into either category so that we can recommend you alternatives. Should you have a medical condition and unsure if your condition is chronic or contraindicated for a Detox program please contact us about it. Kindly note that the resort reserves the right to refuse anyone on its Detox programs without refund should we deem you unsuitable for the program for medical reasons. However, we would recommend suitable program as an alternative for you.

 

Please refer to the list of chronic diseases/conditions that may not suitable for the detox programs here for a list of contraindications for colonics &/or Detox.

 

Full Prepayment Policy
The resort requires full prepayment prior to your arrival to confirm the booking.

 

Cancellation & No Show Policy

 

Low/High Season(1st May – 31st Jul ’13, 1st Oct – 26 Dec’ 12/8th Jan – 30th Apr’13, 1st Sep – 30th Sep’12)
More than 30 days prior to arrival: 100% refund
15-30 days prior to arrival: 80% refund
8-14 days prior to arrival: 50% refund
0-7 days prior to arrival or No show: No refund

 

Peak Season ( 1st Auf – 31st Aug ’13, 27th Dec ’12 – 7th Jan ’13)
More than 45 days prior to arrival: 100% refund
30-45 days prior to arrival: 80% refund
15-30 days prior to arrival: 50% refund
0-14 days prior to arrival: or No show no refund

 

Standard Check-In and Check-Out Time
Standard Check-In Time 14:00
Standard Check-Out Time 12:00

 

Early & Late Charges
We will accommodate any early check in and late check out on a case by case basis according to our room availability and flight timings.

 

Late check out charges are as follows:
Up till 3pm - No charges
From 3pm to 6pm- 50% of the room rate
Later than 6pm - full days rate

 

Early Departure Policy
There will be no refunds given for guest who wish to check out before their scheduled departure date.

 

Credit Card Guarantee Policy
The resort requires all guests to fill a credit card guarantee form upon arrival for any incidentals occurred during their stay. This only serves as a guarantee and the actual card will only be charged upon departure.

 

Refunds and Exchange Policy
The resort does not offer refunds for any program or treatment not taken for any reasons. Exceptions will be considered on a case by case basis due to medical reasons. The resort does not allow any exchanges of treatments unless due to medical reason and on an exception basis subject to the discretion of the management.

 

Smoking Policy
All guest rooms and public spaces are 100% non-smoking. A deep cleaning fee will be charged to any guest who is found to be smoking in the room. The minimum fee amount is Bt5000.

 

Guests may smoke in the allocated smoking area around the driveway.